عنوان
پدید آورنده
موضوع
رده
HF 5415 .5 .B87 1997
HF
5415
.
5
.
B87
1997
کتابخانه
محل استقرار
140899
تابستان۵۸
English
)44(
Burchill, Gary
Voices into choices: acting on the voice of the customer
Madison, WI
Joiner Publication
1997
xviii, 430 p.: ill. ; 24 cm
"Development team: Center for Quality of Management, Joiner Associates Incorporated"--T.p. verso
Includes index
، Customer services
، Customer relations
، Total quality management
HF
5415
.
5
.
B87
1997
AU
Center for Quality of Management: Gary Burchill, Christina Hepner Brodie
AU renpeH anitsirhC ,eidorB
CO Center for Quality Management )Cambridge, Mass.(
CO Joiner Associates
TI
163
