Foreword / William A Anderson -- Preface -- About the author -- 1: Experiences -- Taxi -- Earring -- Honeymoon -- Ceiling -- Insights -- 2: Problem And Approach -- Danger around you is increasing -- Many faces of disaster -- Approach -- Insights -- 3: Hear That Siren? -- Who panics and why -- Neutralizing threat information -- Doing it right -- But not everyone responds the same -- Insights -- 4: It Can't Be Done -- That lady named Carla -- Disaster subculture? -- Mythology of car wrecks -- Resisters? We'll arrest them! -- Confirmation: a likely action -- Families are the units -- Insights -- 5: Shall We Leave? -- Pathways to evacuation -- Where do they go? -- We wanna go home -- Evacuation facilitators -- Aside: Crisis relocation planning and homeland security advisory system -- Insights -- 6: Why Me? -- Victim responses -- Disaster syndrome: another myth exploded -- Heroes: they are for real -- Helpers: how many are there? -- Where is my daughter?" -- But there are constraints -- Insights -- 7: Volunteers? You Bet! -- Flood breakers -- Are volunteers like yachts! -- Utopian mood -- Unveiling the many forms of volunteerism -- Insights -- 8: Organized Disorganization -- Raining in Indianapolis -- But we deal with emergencies daily" -- Sorting out organizational responders -- Is communication the problem? -- Social map: Lake Pomona communication structure -- Cooperation is not enough -- Insights -- 9: Life in a fishbowl -- Bitch phase -- Looting fears -- Bad dreams -- Short-term oscillations -- Windows of opportunity -- When can we go home? -- Insights -- 10: What About My Psyche? -- Atypical Example -- Modal patterns -- Patterned variations -- Kinfolk and friends -- This is my mother -- Insights -- 11: What Must Be Done? -- Variable perceptions of risk -- Disasters are non routine social problems -- Professionalism in emergency management -- Strategies for maintaining organizational integrity -- Disaster response coordination strategies -- Concluding principles -- Notes -- Suggested readings -- Index.
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From the Publisher: When disaster strikes, people react, and usually, fear levels rise. Temporarily, however, one motivation supersedes all others: survival of self and those nearby, especially loved ones. Based on the author's years of research and teaching experience, The Human Side of Disaster scientifically evaluates human responses in the face of disasters. This examination informs emergency managers and response teams and teaches them how to anticipate human behaviors in-crisis. The book begins with four scenarios based on interviews and real events that introduce the human side of disaster. The stories examine how attention to, or lack of, preparedness, response, recovery, and mitigation affect outcomes. Each subsequent chapter refers back to the original Experiences chapter and provides insights that can be applied not only to events such as hurricanes, tornadoes, earthquakes, and floods, but also to man-made threats including industrial accidents and acts of terrorism. The author explores how people's responses can be predicted, the long term effects of disaster on the psyche, and the key issues involved in recovery. A balanced interpretation of research, results, and experience, the book demonstrates how traditional warning methods and high-tech systems can work together to improve communications, evacuations, and reconstruction efforts. It highlights the role of the human element in any disaster situation and demonstrates how to use that element as part of a planned disaster response.