a comprehensive resource for consultants, facilitators, coaches, and trainers /
Roger M. Schwarz
Third edition
xxiii, 384 pages :
illustrations ;
25 cm
Includes bibliographical references and index
The foundation. The skilled facilitator approach -- The facilitator and other facilitative roles -- How you think is how you facilitate : how unilateral control undermines your ability to help groups -- Facilitating with the mutual learning approach -- Eight behaviors for mutual learning -- Designing and developing effective groups -- Diagnosing and intervening with groups. Diagnosing and intervening with groups -- How to diagnose groups -- How to intervene with groups -- Diagnosing and intervening on the mutual learning behaviors -- Using mutual learning to improve other processes and techniques -- Diagnosing and intervening on emotions : the group's and yours -- Agreeing to work together. Contracting : deciding whether and how to work with a group -- Working with a partner -- Serving in a facilitative role in your own organization -- Working with technology. Using virtual meetings