how to achieve implementation success with limited time and resources /
Bennet P. Lientz, Kathryn P. Rea.
San Diego :
Academic Press,
c2000.
xxi, 293 p. :
ill. ;
23 cm.
Includes index.
Set the direction. Introduction -- Develop the business process plan and strategy -- Defining the new process, benefits, and requirements -- Assess outsourcing. Software development. Define requirements and do prototyping -- Perform system development and integration -- Conversion, procedures, and training -- Perform maintenance, enhancement, and production support. Software packages. Carry out evaluation and selection -- Conduct negotiations and define the implementation plan -- Implement the package. Knowledge management. Identify opportunities and develop your strategy -- Analyze knowledge management technologies and services -- Implement knowledge management. Electronic commerce and implementation issues. Implementing electronic commerce -- Overcome implementation issues -- Index.