عنوان
پدید آورنده
موضوع
رده
HF,5415.5,.Z465,2003
HF
,
5415
.
5
,.
Z465
,
2003
کتابخانه
محل استقرار
0793164672
IR
ebook17531
انگلیسی
IR
Service magic
[Electronic Resource]
:the art of amazing your customers
/ Ron Zemke and Chip Bell
[Chicago]
: Dearborn Trade Pub.,
, c2003.
xiii, 248 p.
: ill. ; 23 cm.
e
Includes bibliographical references (p. 229-232) and index.
Customer services--United States
Consumer satisfaction--United States
Customer loyalty--United States
Service industries--Customer services--United States
658
.
8
,
12
HF
,
5415
.
5
,.
Z465
,
2003
Zemke, Ron
Bell, Chip R
ایران
658.8,12
0793164672.pdf
0
old catalog
e
BL
1
a
Y
