عنوان
پدید آورنده
موضوع
رده
HF,5415.52,.B37,2008eb
HF
,
5415
.
52
,.
B37
,
2008eb
کتابخانه
محل استقرار
alk. paper)
9781576755822 (pbk.
IR
ebook43989
انگلیسی
IR
A complaint is a gif
[Electronic Resource]
:recovering customer loyalty when things go wrong
/ Janelle Barlow, Claus M?ller
2nd ed.
San Francisco, Calif.
: Berrett-Koehler Publishers,
, c2008.
x, 287 p.
e
Includes bibliographical references (p. 251-271) and index.
Consumer complaints.
Customer services.
658
.
8
,
343
HF
,
5415
.
52
,.
B37
,
2008eb
Barlow, Janelle, 1943
M?ller, Claus� 1942
ebrary, Inc
ایران
658.8,343
9781576755822.pdf
0
old catalog
e
BL
1
a
Y
