عنوان
پدید آورنده
موضوع
رده
HF 5415 .5 .S737 2000
HF
5415
.
5
.
S737
2000
کتابخانه
محل استقرار
OTHER STANDARD IDENTIFIER
Standard Number
129523
LANGUAGE OF THE ITEM
.Language of Text, Soundtrack etc
بهار۱۸
.Language of Text, Soundtrack etc
English
TITLE AND STATEMENT OF RESPONSIBILITY
General Material Designation
)44(
First Statement of Responsibility
Sterne, Jim
1955-
Title Proper
Customer service on the Internet: building relationships, increasing loyalty, and staying competitive
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
New York
Name of Publisher, Distributor, etc.
John Wiley
Date of Publication, Distribution, etc.
2000
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xvi, 351 p.: ill.; 24 cm
GENERAL NOTES
Text of Note
Includes index
NOTES PERTAINING TO EDITION AND BIBLIOGRAPHIC HISTORY
Text of Note
2nd ed
TOPICAL NAME USED AS SUBJECT
Entry Element
، Customer services-- Communication systems
Entry Element
، Internet marketing
Entry Element
، World Wide Web
Entry Element
، Internet
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF
5415
.
5
.
S737
2000
PERSONAL NAME - PRIMARY RESPONSIBILITY
Relator Code
AU
Entry Element
Jim Sterne
TI
LOCATION AND CALL NUMBER
Shelving Form of Title, Author, Author/Title
163
