عنوان
پدید آورنده
موضوع
رده
HF 5415 .5 .P38 2000
HF
5415
.
5
.
P38
2000
کتابخانه
محل استقرار
OTHER STANDARD IDENTIFIER
Standard Number
129903
LANGUAGE OF THE ITEM
.Language of Text, Soundtrack etc
بهار۱۸
.Language of Text, Soundtrack etc
English
TITLE AND STATEMENT OF RESPONSIBILITY
General Material Designation
)44(
First Statement of Responsibility
Patton, Joseph D.
Title Proper
After the sale: how to manage product service for customer satisfaction and profit
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
New York
Name of Publisher, Distributor, etc.
Solomon Press
Date of Publication, Distribution, etc.
2000
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xvi, 406 p.: ill.; 25 cm
GENERAL NOTES
Text of Note
Rev. ed. of: Service management / William H. Bleuel. 3rd ed. 1994
Text of Note
Includes bibliographical references and index
TOPICAL NAME USED AS SUBJECT
Entry Element
Management ، Customer services
Entry Element
، Aftermarkets
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF
5415
.
5
.
P38
2000
PERSONAL NAME - PRIMARY RESPONSIBILITY
Relator Code
AU
Entry Element
Joseph D. Patton & William H. Bleuel
AU .H mailliW ,leuelB
TI
LOCATION AND CALL NUMBER
Shelving Form of Title, Author, Author/Title
163
