عنوان
پدید آورنده
موضوع
رده
HE4451 .H325 1999
HE4451
.
H325
1999
کتابخانه
محل استقرار
OTHER STANDARD IDENTIFIER
Standard Number
2290
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
A handbook for measuring customer satisfaction and service quality
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Washington, D.C
Name of Publisher, Distributor, etc.
National Academy Press
Date of Publication, Distribution, etc.
1999
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
108 p. : ill. ; 28 cm
SERIES
Series Title
Report / Transit Cooperative Research Program,3701-2784 ;74
GENERAL NOTES
Text of Note
"Transportation Research Board, National Research Council."
Text of Note
"Research sponsored by the Federal Transit Administration in cooperation with the Transit Development Corporation."
TOPICAL NAME USED AS SUBJECT
Entry Element
Ridership ، Local transit - United States
Entry Element
، Transportation and state - United States
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HE4451
.
H325
1999
PERSONAL NAME - PRIMARY RESPONSIBILITY
Relator Code
TI
Entry Element
Morpace International, Inc. in association with Cambridge Systematics, Inc
CO Morpace International
CO Cambridge Systematics
CO National Research Council )U.S.(.Transportation Research Board
CO Transit Development Corporation
CO Transit Cooperative Research Program
SE
SE Report )Transit Cooperative Research Program( ;
LOCATION AND CALL NUMBER
Shelving Form of Title, Author, Author/Title
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