عنوان
پدید آورنده
موضوع
رده
HM1166 .B46P4 2008
HM1166
.
B46P4
2008
کتابخانه
محل استقرار
NATIONAL BIBLIOGRAPHY NUMBER
Country Code
IR
Number
997522
LANGUAGE OF THE ITEM
.Language of Text, Soundtrack etc
انگلیسی
COUNTRY OF PUBLICATION OR PRODUCTlON
Country of publication
IR
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Perfect Phrases for Dealing With Difficult People
General Material Designation
[Book]
Other Title Information
:Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations, and Challenging Personalities
First Statement of Responsibility
/ Susan F. Benjamin
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
New York
Name of Publisher, Distributor, etc.
: McGraw-Hill
Date of Publication, Distribution, etc.
, 2008.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xi, 226 p.
SERIES
Series Title
(Perfect phrases series)
NOTES PERTAINING TO PUBLICATION, DISTRIBUTION, ETC.
Text of Note
Print
CONTENTS NOTE
Text of Note
Why address difficult people? - Top seven imperatives of communicating with difficult people - Unfriendly coworkers - Coworkers who withhold - Petty and gossipy coworkers - Argumentative People - Loud and obnoxious coworkers - Negative coworkers - When that negative, angry, or difficult employee is you - Bully bosses - Unfocused and forgetful bosses - Distant, weak, or hands-off bosses - How to ask for an overdue promotion or raise - Micromanagers - How to correct your boss's mistakes - How to get a letter of recommendation from a reluctant boss - How to say good-bye to a problem boss-without burning bridges - Complainers - How to address inappropriate behavior, dress, or hygiene - Employees who spread rumors - Lazy or lethargic employees - Passive-aggressive employees - Angry employees - Stuck-in-the-box performers - How to settle disputes between employees - How to motivate employees who resist change - Angry customers - Antsy and anxious customers - How to help customers adapt to changes - How to resolve billing problems with customers - How to manage demanding customers - How to control a coworker from another department in a meeting with customers - Difficult contractors - Difficult vendors and suppliers - How to negotiating finances with difficult vendors and contractors - Disruptive participants in presentations
TOPICAL NAME USED AS SUBJECT
Interpersonal relations
Interpersonal communication
Conflict management
روابط بین اشخاص
ارتباط بین اشخاص
مدیریت تعارض
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HM1166
Book number
.
B46P4
2008
PERSONAL NAME - PRIMARY RESPONSIBILITY
Benjamin, Susan, 1957-
ORIGINATING SOURCE
Country
ایران
Agency
Library of Foreign Languages and Islamic resource
ELECTRONIC LOCATION AND ACCESS
Access number
41
Access number
42
Access number
42
Electronic name
41.pdf
Electronic name
42.pdf
Electronic name
42.pdf
old catalog
p
BL
1
a
Y
