:A Complete Problem-Solving Strategy to Help Your Team Thrive in Any Environment
First Statement of Responsibility
/ Chris DeVany
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
New York
Name of Publisher, Distributor, etc.
: McGraw-Hill
Date of Publication, Distribution, etc.
, 2010.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xxv, 194 p.
Other Physical Details
: , ill.
GENERAL NOTES
Text of Note
"Function in lean or chaotic times ; eliminate rivalries and miscommunications ; manage your poor performers."
NOTES PERTAINING TO PUBLICATION, DISTRIBUTION, ETC.
Text of Note
Print
EXTERNAL INDEXES/ABSTRACTS/REFERENCES NOTE
Name of source
Index
CONTENTS NOTE
Text of Note
You've just started managing a team-- now what? -- Distinctive customer service : using under-promising and over-delivering to master profitable relationships -- Communication breakdowns : what to do and what not to do -- Facilitating change : how to get the "ain't it awfuls" on your and your team's side -- Ridding yourself of that "one little troublemaker" : legally and ethically : in 5 easy steps -- "The boss from hell" : help is on the way! -- Your team is clashing with another team : getting everyone on the same page -- Managing performance and performance reviews : using managing "music" to "soothe the savage beast" -- Budgeting (ugghh!) : getting the help you need from others to save yourself time, energy, frustration, and money -- From forming to performing : the top ten ways to develop a managing "rhythm" that works for you and your team -- So far away : managing virtual or remote teams -- Motivating the masses : how to be a great coach.