عنوان
پدید آورنده
موضوع
رده
HF5415.5 .E89 2005
HF5415
.
5
.
E89
2005
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
0814429041
(Number (ISBN
0814472907
(Number (ISBN
1281127043
(Number (ISBN
6611127046
(Number (ISBN
9780814429044
(Number (ISBN
9780814472903
(Number (ISBN
9781281127044
(Number (ISBN
9786611127046
NATIONAL BIBLIOGRAPHY NUMBER
Number
b774579
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Customer service training 101 :
General Material Designation
[Book]
Other Title Information
quick and easy techniques that get great results /
First Statement of Responsibility
Renee Evenson.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
New York :
Name of Publisher, Distributor, etc.
AMACOM,
Date of Publication, Distribution, etc.
©2005.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource (ix, 207 pages)
GENERAL NOTES
Text of Note
Includes index.
CONTENTS NOTE
Text of Note
Preliminaries; Contents; Acknowledgments; Introduction; Tips for the Trainer; Tips for the Student; CHAPTER 1 Taking Baby Steps The Basics; CHAPTER 2 Tossing the Ball Back and Forth Effective Communication; CHAPTER 3 Jumping in with Both Feet Relationship Building; CHAPTER 4 Seeing Eye to Eye; CHAPTER 5 Saying It with a Smile Telephone Contacts; CHAPTER 6 Looking Before You Leap E commerce Contacts; CHAPTER 7 Calming the Storm Difficult Customer Contacts; CHAPTER 8 Hitting the Ground Running; CHAPTER 9 Being the Best You Can Be The Total Package; Index.
0
SUMMARY OR ABSTRACT
Text of Note
A practical, hands-on guide for training customer service employees.
OTHER EDITION IN ANOTHER MEDIUM
Title
Customer service training 101.
TOPICAL NAME USED AS SUBJECT
Customer relations.
Customer services.
Employees-- Training of.
Customer relations.
Customer services.
Employees-- Training of.
(SUBJECT CATEGORY (Provisional
KMPP
DEWEY DECIMAL CLASSIFICATION
Number
658
.
3/1245
Edition
22
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
5
Book number
.
E89
2005
PERSONAL NAME - PRIMARY RESPONSIBILITY
Evenson, Renee,1951-
ORIGINATING SOURCE
Date of Transaction
20201203065427.0
Cataloguing Rules (Descriptive Conventions))
pn
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
