1. Introducing the fourth channel -- 2. Developing the e-business plan -- 3. The online buying process -- 4. e-Branding -- what's in a domain name? -- 5. Customer loyalty and the Internet -- 6. Developing best practice in e-business strategy -- 7. Best practice e-marketing -- 8. Best practice customer service online -- 9. Online customer relationship management -- 10. Permission and one-to-one marketing -- 11. e-Business case studies.
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SUMMARY OR ABSTRACT
Text of Note
This work is an introductory, non-technical look at offering a practical hands-on guide to developing and implementing an e-commerce strategy.