عنوان

Dealing with difficult people /

(Number (ISBN

0749458917

(Number (ISBN

9780749458911

Erroneous ISBN

0749456604

Erroneous ISBN

0749460288

Erroneous ISBN

9780749456603

Erroneous ISBN

9780749460280

Number

b792235

Title Proper

Dealing with difficult people /

General Material Designation

[Book]

First Statement of Responsibility

Roy Lilley.

Edition Statement

Rev. 1st ed.

Place of Publication, Distribution, etc.

Philadelphia :

Name of Publisher, Distributor, etc.

Kogan Page,

Date of Publication, Distribution, etc.

2010.

Specific Material Designation and Extent of Item

1 online resource (x, 148 pages).

Series Title

Creating success

Text of Note

Includes bibliographical references.

Text of Note

A short course in human relations -- A quick guide to the seven classically difficult types -- A fast-track guide to conflict and how to handle it -- Dealing with bosses who drive you barmy -- Colleagues to throttle -- Staff to strangle -- Massaging the egoist -- Handling aggressive people without getting thumped on the nose -- Putting a bomb under the lazy ones -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Shifting the stubborn -- Morale, attitude and how was it for you? -- Fault-finders and nit-pickers -- Gossip : a bush fire you can do without -- The customer is always right-- really? -- Complaints : we love them -- e-difficult@yourplace -- Meetings, bloody meetings! -- If things don't change they'll stay the same -- Dealing with conflict : 10 steps to cooling it -- And finally, finally--

0

Text of Note

Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints.

Source for Acquisition/Subscription Address

Safari Books Online

Stock Number

CL0500000110

Title

Dealing with difficult people.

International Standard Book Number

9780749456603

Interpersonal conflict.

Problem employees.

Psychology, Industrial.

BUSINESS & ECONOMICS-- Mentoring & Coaching.

BUSINESS & ECONOMICS-- Motivational.

Interpersonal conflict.

Problem employees.

Psychology, Industrial.

BUS-- 046000

BUS-- 106000

Number

Edition

Class number

Book number

Lilley, Roy C.

Date of Transaction

20201207052926.0

Cataloguing Rules (Descriptive Conventions))

pn

Electronic name

[Book]

Y