عنوان
پدید آورنده
موضوع
رده
کتابخانه
محل استقرار
NATIONAL BIBLIOGRAPHY NUMBER
Number
TL57678
LANGUAGE OF THE ITEM
.Language of Text, Soundtrack etc
انگلیسی
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
A Mathematical Model for Personnel Task Assignment Problem in Banking Sector
General Material Designation
[Thesis]
First Statement of Responsibility
Çetin, Kenan
Subsequent Statement of Responsibility
Tuzkaya, Gülfem
.PUBLICATION, DISTRIBUTION, ETC
Name of Publisher, Distributor, etc.
Marmara Universitesi (Turkey)
Date of Publication, Distribution, etc.
2019
GENERAL NOTES
Text of Note
84 p.
DISSERTATION (THESIS) NOTE
Dissertation or thesis details and type of degree
Master's
Body granting the degree
Marmara Universitesi (Turkey)
Text preceding or following the note
2019
SUMMARY OR ABSTRACT
Text of Note
It is a known fact that workforce is the most important resource for the companies operating in the service sector. Therefore; effective and efficient utilization, planning and directing of the workforce resource is one of the most essential requirements. For banks, a large number of transactions from the branches and directly from the customers during the day coming to Central Operations Department and their aim is to provide the best operational service with the highest efficiency with the limited employee resources in the departments. In this study, a real assignment problem was discussed and the problem was considered as Generalized Assignment Problem. For the solution of the problem, related algorithms were listed and examined in the literature survey part. Then, a three-step method is proposed. First step prioritizes the task coming to the system according to customer types, SLAs, cut-off times, task type. In the second step, a mathematical model was developed to assign task to employee groups and linear physical programming is used to solve the model. Third step schedule the tasks by using prioritization score. Afterward, proposed model was tested on real banking data. For all the tests, GAMS was used as a solver. Results show that proposed model and obtained solutions gave better results compared with current situation.
UNCONTROLLED SUBJECT TERMS
Subject Term
Algorithms
Subject Term
Assignment problem
Subject Term
Banking industry
Subject Term
Heuristic
Subject Term
Mathematical models
Subject Term
Supervisors
PERSONAL NAME - PRIMARY RESPONSIBILITY
Çetin, Kenan
PERSONAL NAME - SECONDARY RESPONSIBILITY
Tuzkaya, Gülfem
CORPORATE BODY NAME - SECONDARY RESPONSIBILITY
Marmara Universitesi (Turkey)
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب p
[Thesis]
276903
a
Y
