عنوان

Surviving the toxic workplace protect yourself against coworkers, bosses, and work environments that poison your day

شماره

02BL16338

عنوان اصلي

Surviving the toxic workplace protect yourself against coworkers, bosses, and work environments that poison your day

نام نخستين پديدآور

Linnda Durre

محل نشرو پخش و غیره

New York

نام ناشر، پخش کننده و غيره

McGraw-Hill

تاریخ نشرو بخش و غیره

c2010

نام خاص و کميت اثر

vi, 250 p. 23 cm

متن يادداشت

protect yourself against coworkers, bosses, and work environments that poison your day

عنصر شناسه ای

Psychology, Industrial

عنصر شناسه ای

Interpersonal relations

عنصر شناسه ای

Interpersonal communication

عنصر شناسه ای

Corporate culture

عنصر شناسه ای

Problem employees

شماره رده

نشانه اثر

شماره رکورد رده بندي

شماره رکورد غير از شماره رده بندي

عنصر شناسه اي

Durre , Linnda

عنصر شناسه اي

Includes bibliographical references )p. 244-246( and index.

عنصر شناسه اي

Why Surviving the toxic workplace can help you, the economy, and the world -- Are you in a toxic company dealing with toxic co-workers? -- Staff infection : the negative effects they have on a company -- When human motives turn negative : know your own motives and those of others -- Everyone has positives and negatives : know and accept yours and others' -- Good business relationships are built on trust, honesty, and open communication -- Know and align your attitude, intentions, and hidden agendas -- Eliminate weasel words and escape clauses -- Recognize and interpret body language -- Your voice is a communication tool -- Motivating your co-workers to change -- Four different intentions of communication : win/win, win/lose, lose/win, and lose/lose -- Four types of behavior : assertive, aggressive, passive-aggressive, and passive -- Preparation for effective discussion : visualization, intention, and rehearsal -- Speaking and writing, two vital keys to communication -- Active listening, paraphrasing, calling a process shot, and agreeing to disagree -- "The sandwich" : giving difficult feedback with care -- Forewarned is forearmed : best scenario to worst scenario -- Keep your expectations reasonable and your hopes high -- Assertive techniques that give you power -- How to deal with toxic co-workers : S.E.S.S.I.O.N. : the situation, explanation, and solution system in overcoming nuisances -- The socially clueless -- The work interferers -- The uncommitted -- The angry ones -- The politically incorrect -- The victims -- The rescuers -- The saboteurs -- The politicians -- The sexually suggestive -- The obsessives -- The addicts -- The workplace environment -- How to heal yourself after a confrontation -- How to heal co-workers after a confrontation -- What to do if you need help from HR or management -- What to do if administration and HR don't do their job.