the proven strategy that turns problem employees into superior performers /
Dick Grote
2nd ed
New York :
Amacom-American Management Association,
c2006
x, 258 p. :
ill. ;
23 cm
Includes index
The birth of discipline without punishment -- Recognizing good performance -- Solving people problems -- Preparing for a performance improvement discussion -- Conducting a performance improvement discussion -- The mechanics of discipline without punishment -- Decision making leave -- Discharge -- Solving attendance and attitude problems -- The administration of the discipline system -- Creating a discipline without punishment system