for managing and measuring processes for on-demand computing, applications and data centers in the cloud with SLAs /
Haley Beard.
Brisbane, Australia :
Art of Service,
[2008]
1 online resource (161 pages) :
illustrations
Introduction -- Common terminology -- The service lifecycle -- Service strategy -- Service design -- Service transition -- Service operation -- Managing change in service operation -- Change triggers -- Change assessment -- Service operation and project management -- Assessing and managing risk in service operation -- Operational staff in service design and transition -- Planning and implementing service management technologies -- Licences -- Shared licences -- Web licences -- Service on demand -- Deployment -- Capacity checks -- Timing of technology department -- Type of introduction -- Continual service improvement.