for managing and measuring processes for on-demand computing, applications and data centers in the cloud with SLAs /
First Statement of Responsibility
Haley Beard.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Brisbane, Australia :
Name of Publisher, Distributor, etc.
Art of Service,
Date of Publication, Distribution, etc.
[2008]
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource (161 pages) :
Other Physical Details
illustrations
CONTENTS NOTE
Text of Note
Introduction -- Common terminology -- The service lifecycle -- Service strategy -- Service design -- Service transition -- Service operation -- Managing change in service operation -- Change triggers -- Change assessment -- Service operation and project management -- Assessing and managing risk in service operation -- Operational staff in service design and transition -- Planning and implementing service management technologies -- Licences -- Shared licences -- Web licences -- Service on demand -- Deployment -- Capacity checks -- Timing of technology department -- Type of introduction -- Continual service improvement.