عنوان
پدید آورنده
موضوع
رده
HD9980.5 .S47 2008
HD9980
.
5
.
S47
2008
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
0077107950
NATIONAL BIBLIOGRAPHY NUMBER
Country Code
IR
Number
93196
LANGUAGE OF THE ITEM
.Language of Text, Soundtrack etc
انگلیسی
COUNTRY OF PUBLICATION OR PRODUCTlON
Country of publication
IR
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Services marketing
General Material Designation
[Book]
Other Title Information
:integrating customer focus across the firm
First Statement of Responsibility
/ Alan Wilson, Valarie A. Zeithaml, Mary Jo Bitner,Dwayne D.Gremler
EDITION STATEMENT
Edition Statement
first European Edition
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Boston
Name of Publisher, Distributor, etc.
: McGraw-Hill,
Date of Publication, Distribution, etc.
, c2008.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xxiii, 623p.
Other Physical Details
: , ill.
GENERAL NOTES
Text of Note
زبان: انگلیسی
NOTES PERTAINING TO PUBLICATION, DISTRIBUTION, ETC.
Text of Note
Print
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references and index.
TOPICAL NAME USED AS SUBJECT
Service industries, Marketing
Customer services
Marketing
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HD9980
.
5
Book number
.
S47
2008
PERSONAL NAME - SECONDARY RESPONSIBILITY
Bitner, Mary Jo
Wilson ,Alan
Zeithaml,Valarie A
Gremler,Dwayne D
ORIGINATING SOURCE
Country
ایران
Agency
Central Library of martyr Chamran
ELECTRONIC LOCATION AND ACCESS
Access number
lmth.46492099/240hm/soib/ridtac/vog.col.www//:ptthu noitamrofni lacihpargoib rotubirtnoC3
Access number
lmth.46492099/320hm/noitpircsed/ridtac/vog.col.www//:ptthu noitpircsed rehsilbuP3
Access number
lmth.46492099/320hm/cot/ridtac/vog.col.www//:ptthu stnetnoc fo elbaT3
Electronic name
3Contributor biographical information uhttp://www.loc.gov/catdir/bios/mh042/99029464.html
Electronic name
3Publisher description uhttp://www.loc.gov/catdir/description/mh023/99029464.html
Electronic name
3Table of contents uhttp://www.loc.gov/catdir/toc/mh023/99029464.html
old catalog
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